FAQ - EN

Welcome to our FAQ

Below you will find answers to the most frequently asked questions.

Our FAQ is regularly updated. You can send us your questions by email at contact@rondson.com.

How to order

Payment methods

Delivery

After-sales service

Frequently asked questions

Technical questions

How to order

First visit

Welcome to Rondson.com. Our website provides the sections and information you need to make your experience easier.

An order is completed in several stages:

  • Create your customer account
  • Select your products
  • Select your delivery method
  • Select your payment method
  • Confirm your order

How do I open a customer account?

The first step is to create your customer account from the “My Account” section.

Click on “Create your customer account”, then enter your personal and professional information.

Your NAF business activity code will be checked by our sales department. The email address provided will be used to send you information concerning your order: payment confirmation, order validation, preparation and shipping.

The “Newsletter” option allows you to receive regular information about Rondson.com news and new products.

Once the form has been submitted, you will receive a registration confirmation email.

To complete your registration, please send us a Kbis company registration extract by fax to +33 (0)5 34 25 61 01, indicating the email address used when creating your account. Once your account has been approved by Rondson customer service, you will be able to place orders.

From the “My Account” area, you can also change your addresses, update your password and view current or previous orders.

How do I place an order on the website?

Once logged in, you can access product references, prices and technical data sheets available online.

If you already know the product you are looking for, enter its name or reference in the website search engine to go directly to its product page.

After selecting a product, add it to your basket. You can then complete your order or continue shopping. Products already selected will remain in your basket.

When you have finished shopping, open your basket. You can review the selected products, change quantities or remove items.

Before continuing, you must accept the general terms and conditions of sale. You can also add a message to provide additional information about your order.

Then select your delivery method and payment method:

  • Credit card via a secure server
  • Bank transfer
  • Payment after delivery for eligible account customers

Then click “Order” to confirm your order.

How can I make sure my order has been received?

A few moments after confirming your order, you will automatically receive a confirmation email.

If you do not receive this message after a few minutes, check your spam folder and any security filters used by your email service.

Keep this email, as it contains your order number and information concerning its processing. When contacting customer service, always provide this number to make it easier to track your order.

If you do not receive the confirmation email, there may be several reasons:

  • The email address entered is incorrect
  • The message has been classified as spam or blocked by a filter
  • The order has not been fully confirmed

In this case, contact our customer service team using the contact form or by telephone on +33 (0)5 34 25 61 00.

All orders remain subject to final approval by our teams, particularly to check product compatibility, suggest possible alternatives or take product availability into account.

Payment methods

Secure banking transactions

When you pay for an order by credit card, payment information is encrypted and transmitted to our banking partner’s secure server without passing through Rondson’s servers.

The encryption technologies used help secure the transmission of banking information.

How do I pay for my order?

Two main payment methods are available:

  • Credit card: the order can be processed immediately after payment has been approved
  • Bank transfer: the order is processed after payment has been received

Credit card

The banking information you provide is secured by our partner Banque Populaire using the 3D Secure payment system.

Banking information is encrypted and is not directly accessible to Rondson.

Bank transfer

Make your transfer using the bank details provided in your order confirmation.

Your order will be processed once payment has been received. An order may be cancelled if payment is not received by Rondson within ten days.

Account customers

Customers with an approved account may, depending on the terms granted to them, benefit from payment after delivery and their usual commercial terms. Please refer to the general terms and conditions of sale for further information.

Delivery

Delivery destinations

France.

Delivery times

Delivery usually takes between 24 and 72 hours after shipment, excluding weekends and public holidays, subject to product availability.

For shipments weighing more than 50 kg, the stated delivery time is 48 to 72 hours.

For customers requesting express delivery for shipments over 50 kg:

  • EXPRESS shipping: €40 for customers who do not qualify for free shipping
  • SUPPEXPRESS shipping: €20 for customers who qualify for free shipping

Free shipping threshold

To qualify for free shipping, the total net value of goods excluding VAT must reach €350.

Precautions when receiving your parcel

As goods are transported at the recipient’s risk, the customer is responsible for making the necessary reservations with the carrier in the event of damage or missing goods.

Important: reservations must be precise and specific, recorded in the presence of the driver and written on the delivery receipt.

Examples of precise reservations:

  • “Goods damaged”
  • “Goods missing”
  • “Box opened, references X, Y and Z missing”
  • “X parcels missing”

Avoid overly general wording such as:

  • “Subject to unpacking”
  • “Damaged box”
  • “Subject to inspection of contents”

If the driver refuses to allow you to enter your reservations, do not sign the receipt, refuse the parcel and contact our customer service team promptly.

Shipping rates

Shipping rates according to shipment weight – rates stated as updated on 1 September 2016.

Shipping rates

Mondial Relay: shipments via Mondial Relay must not exceed 20 kg.

After-sales service

After-sales service

You can contact our after-sales service team with any questions about your equipment. Our technicians will assist you as quickly as possible.

Warranty

All our equipment is covered by a two-year warranty. CD player optical units, batteries and rechargeable batteries are not covered by this warranty.

Frequently asked questions

Can I place an order by telephone, fax or email?

Yes. You can also place an order through our sales advisers:

What is the status of my order?

You can check the status of your order from your customer account. Log in with your credentials and open the order tracking section.

When will my account be charged?

For credit card payments, your account will be charged according to the usual processing times for this type of transaction.

For bank transfers, the order will be shipped once payment has been received.

Account customers may, depending on the terms granted to them, select payment after delivery.

Why is my business activity code (NAF) not accepted?

If you receive the message “NAF code not accepted”, this means that the activity entered does not appear to meet the criteria defined for opening a Rondson professional account.

Online sales on Rondson.com are reserved for sound and audiovisual professionals.

For any questions, contact us at contact@rondson.com.

How do I subscribe to or unsubscribe from the Rondson newsletter?

When registering, the “Newsletter” option allows you to receive information about Rondson.com news and new products.

You can change your newsletter subscription using the relevant functions on the website and in your personal information.

Withdrawal and refund conditions

A withdrawal period of 8 calendar days is indicated for returning, at the customer’s expense, products that are not suitable, excluding special orders and clearance products.

Before returning any product, please contact our customer service team:

  • By email at contact@rondson.com
  • By telephone on +33 (0)5 34 25 61 00, from 9:00 am to 12:30 pm and from 2:00 pm to 5:30 pm, Monday to Friday excluding public holidays

Depending on the applicable conditions, a return may result in a refund or exchange. Return shipping costs remain the responsibility of the customer.

The current text provides for a refund within 15 days of receipt of the returned goods, which may be extended to 30 days when the product requires a technical inspection by the after-sales service department.

Forgotten password?

From the login page, use the “Forgotten password” function.

Enter your email address and follow the instructions received to reset your password.

Technical questions

100 V line principle

Hi-Fi systems generally use a direct connection between the amplifier and the loudspeaker. This method is particularly suitable for short cable runs, but cable losses can become more significant as distances increase.

In distributed sound systems, a 100 V line allows audio signals to be carried over long distances with limited losses. Compatible loudspeakers are fitted with a transformer for connection to the line.

One of the main advantages of a 100 V, 70 V or 25 V line is the ability to connect several loudspeakers in parallel. The amplifier power must be calculated according to the number of loudspeakers and the power selected on each one.

Creating an installation

The main stages of a distributed sound installation are:

  1. Determine sound coverage
  2. Assign power to each loudspeaker
  3. Select the cables
  4. Select the amplifier

Determining sound coverage

The objective is to provide acoustic coverage of a given area using an appropriate number of sound sources while maintaining good intelligibility.

For ceiling loudspeakers, spacing must be determined according to the installation height and the required sound coverage.

In highly reverberant areas such as halls, churches, airports or sports facilities, it is generally preferable to use several low-power sound sources rather than concentrating high power at a single point.

Assigning power to each loudspeaker

1. Measure the ambient noise level

Use a sound level meter to measure ambient noise under normal operating conditions. The measurement should be taken at ear height using an appropriate weighting.

2. Determine the required sound level

The playback level must be higher than the ambient noise level in order to maintain good music perception or speech intelligibility.

  1. Determine the required level difference above ambient noise
  2. Determine the distance between the loudspeaker and the listener’s ears
  3. Take into account attenuation caused by this distance
  4. Select a loudspeaker whose SPL meets the calculated requirement

Sound level calculation chart

Determining the required power on a 100 V line

Compare the required SPL with the loudspeaker sensitivity, generally specified at 1 W / 1 m.

From this difference, determine the power required for each loudspeaker and select the most suitable power tap on its 100 V transformer.

Selecting cables

The cable cross-section depends in particular on the total power of the loudspeakers connected to the line and the cable length.

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